Reservation Manager

Wyndham Hotels and Resorts Inc; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi seeks a skilled manager to lead the Reservations Department, ensuring high operational standards and compliance. You will oversee daily operations, manage pricing strategies, and maintain connectivity across various systems. The role demands excellent customer service skills and the ability to analyze booking trends. Ideal candidates will have prior experience in hotel management, and proficiency in SynXis and Opera PMS is essential for success in this role.

Responsibilities

• Lead the Reservations Department as Head of Department.
• Execute daily pricing strategies and maintain accurate BAR codes.
• Oversee all rate loading and inventory management across various systems.
• Ensure high service standards in customer reservations handling.

Tools

SynXis

Opera PMS

GDS systems

Job description

Department Leadership & Operations

• Lead the Reservations Department as the Head of Department, overseeing daily operations, team performance, and service standards.

• Report directly to the GM on booking pace, department KPIs, demand trends, and system performance.

• Ensure operational compliance with Wyndham standards, especially rate code usage, reservation accuracy, and customer service delivery.

• Train and supervise team members in upselling, accuracy, and communication standards.

Revenue Management Support

• Execute and support daily pricing strategies, restrictions, and inventory controls provided by GM/RM.

• Maintain accurate BAR, corporate, promotional, and package rate codes in SynXis and Opera PMS.

• Monitor booking patterns, market demand, cancellations, and pick-up to recommend strategy adjustments.

• Provide data for forecasting: pace reports, segment breakdown, high-demand period analysis, and wash factors.

• Assist in meeting revenue goals aligned with hotel strategy and Wyndham’s revenue approach.

Distribution & Connectivity Management

• Oversee and maintain all rate loading, inventory, mapping, and connectivity across:

  • SynXis CRS

  • Opera PMS

  • OTA extranets

  • GDS systems

  • Channel manager (two-way connectivity)

• Ensure accurate availability, rate parity, and content across all digital channels.

• Troubleshoot discrepancies, mapping failures, or availability mismatches quickly.

Group & Corporate Reservations Handling

• Manage group blocks, allocations, cut-off dates, and pickup tracking.

• Coordinate with Sales to load group rates and corporate codes accurately.

• Ensure negotiated rate codes are functioning and monitored for production.

Customer Service & Communication

• Ensure all reservations are handled accurately and efficiently, with high service standards.

• Manage complex requests, VIP bookings, special requirements, and complaint escalations.

• Maintain excellent internal coordination with Front Office, Sales, Revenue, and Finance.