Reservation Agent — Elevate Guest Experiences

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for an experienced reservations agent to manage guest queries, maximize room revenue, and ensure guest satisfaction. The ideal applicant should have 1 to 2 years of experience in a 4-star or 5-star hotel, be fluent in Arabic, and possess strong interpersonal skills. This role offers competitive salaries with benefits such as career development and employee room discounts. Join a fun and reliable hotel brand committed to exceptional hospitality.

Benefits

Career development

Employee room discounts

Great work culture

Qualifications

• At least 1 to 2 years of work-related experience in a similar role.
• Knowledge of the Opera Reservations System.
• Ability to handle technicalities of revenue-generating mediums.

Responsibilities

• Maximize room revenue by converting calls into sales.
• Handle guest inquiries and complaints related to reservations.
• Process entry visa requests for corporate accounts.

Skills

Fluent in Arabic

Strong interpersonal skills

Detail-oriented

Ability to work under pressure

Education

1 to 2 years of experience in a 4* or 5* city hotel

Familiar with Opera Reservations System

Job description

A leading hotel chain in Dubai is looking for an experienced reservations agent to manage guest queries, maximize room revenue, and ensure guest satisfaction. The ideal applicant should have 1 to 2 years of experience in a 4-star or 5-star hotel, be fluent in Arabic, and possess strong interpersonal skills. This role offers competitive salaries with benefits such as career development and employee room discounts. Join a fun and reliable hotel brand committed to exceptional hospitality.