Reservation Agent

AccorHotel; Ras Al Khaimah; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hotel company in Ras al-Khaimah is looking for a Reservations Agent to provide exceptional service and enhance guests' experiences. As a Reservations Agent, you will be responsible for booking room reservations, maximizing revenue through upselling, and assisting guests with special requests. Ideal candidates should have at least one year of relevant experience and preferably knowledge of reservation systems. Join us and grow your career within a dynamic team.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop talent

Participation in Corporate Social Responsibility activities

Qualifications

• Minimum 1 year of experience as a Reservations Agent.
• Knowledge of Accor Distribution and Reservation systems is preferable.

Responsibilities

• Consistently offer friendly service to guests.
• Maximize revenue through up-selling to guests.
• Assist guests with information and requests.
• Book and update room reservation requests.

Skills

Exceptional friendly and engaging service

Upselling techniques

Knowledge of reservation systems

Job description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the guests come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up‑selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists and update accurate information in the system

Qualifications

• Minimum 1 Years as a Reservations Agent
• Knowledge of Accor Distribution and Reservation systems is preferable

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time