Reservation Agent

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Abu Dhabi seeks a Reservations Agent to manage inquiries and reservations while maximizing revenue. Responsibilities include processing bookings, providing information about the hotel, and ensuring high guest satisfaction. Candidates must possess outstanding sales and customer service skills, be fluent in English and Arabic, and have experience in similar roles. Join a prestigious team in a stunning resort environment.

Qualifications

• Must possess outstanding Sales skills and guest service skills.
• Proficient in English and Arabic; second language is an asset.
• 2 years of experience in customer service roles.

Responsibilities

• Handle reservation inquiries via phone, email, and online.
• Process room reservations, amendments, and cancellations.
• Provide information on room types, rates, and facilities.
• Maximize revenue through effective upselling.
• Coordinate with Front Office, Sales, and Revenue teams.

Skills

Sales skills

Guest service skills

Professional presentation

Communication skills

Computer literacy in Windows and MS Office

Fluent in English

Arabic language proficiency

Tools

Opera

Microsoft applications

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner

• Process room reservations, amendments, and cancellations accurately in the system

• Provide clear information on room types, rates, packages, and hotel facilities

• Maximize revenue through effective upselling and adherence to rate strategies

• Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards

• Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences

• Maintain knowledge of promotions, policies, and Accor loyalty programs

• Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Operaand other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service