Renewals & Client Relations Specialist

IFZA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A business in Dubai is seeking a Client Relations Officer responsible for overseeing the administrative processes for trade license renewals. This role emphasizes delivering exceptional customer service, effective CRM management, and collaboration across departments. Ideal candidates will have strong English communication skills and attention to detail. Benefits include international teamwork, generous leave, and comprehensive insurance plans.

Benefits

24 annual leave days

Annual flight home

Life insurance plan

Medical insurance plan

Opportunities for learning and development

Qualifications

• Experience in customer service and client relationship management is advantageous.
• Full English proficiency is required; additional languages are a plus.
• Strong attention to detail and excellent communication skills are essential.

Responsibilities

• Provide timely assistance for license renewals and resolve client inquiries.
• Deliver exceptional customer service to uphold the company's reputation.
• Update and maintain CRM system for accurate records.

Skills

Customer Service

Client Relationship Management

Communication Skills

Attention to Detail

Intermediate Computer Literacy

Proficiency in English

Tools

CRM Platforms

MS Office

Job description

A business in Dubai is seeking a Client Relations Officer responsible for overseeing the administrative processes for trade license renewals. This role emphasizes delivering exceptional customer service, effective CRM management, and collaboration across departments. Ideal candidates will have strong English communication skills and attention to detail. Benefits include international teamwork, generous leave, and comprehensive insurance plans.