Renewal Specialist (TT & SMB) (Position located in Dubai)

KnowBe4; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cybersecurity training firm in Dubai seeks a Renewal Specialist responsible for managing customer renewals and negotiating pricing opportunities. Candidates should hold an Associate's Degree or equivalent experience, have strong communication skills, and proficiency in tools like Salesforce and Microsoft Office. The role involves maintaining customer relationships, generating pricing quotes, and ensuring successful deal closures in a dynamic work environment with fantastic benefits.

Benefits

Company-wide bonuses

Employee referral bonuses

Tuition reimbursement

Flexible dress code

Qualifications

• Experience with web browsers (Chrome, Internet Explorer, etc.).
• Previous sales or negotiation experience.
• Strong collaborative and teamwork skills.

Responsibilities

• Manage opportunities within assigned customer portfolio.
• Negotiate with customers to prevent churn.
• Generate pricing quotes for renewals.

Skills

Experience with Gmail

Experience with MS Office

Strong verbal and written communications

Excellent time management

Ability to build rapport with customers

Education

Associates Degree or equivalent

Tools

Salesforce

Job description

About KnowBe4

KnowBe4 the provider of the worlds largest security awareness training and simulated phishing platform is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions every day.

Fortune has ranked us as a best place to work for women for millennials and in technology for four years in a row! We have been certified as a Great Place To Work in 8 countries plus weve earned numerous other prestigious awards including Glassdoors Best Places To Work.

Our team values radical transparency extreme ownership and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Dubai United Arab Emirates visit the following links.

Careers Page: TT/ SMB Renewal Specialist is responsible for coordinating with TT/SMB CSMs and customers to provide pricing quotes for renewals and then successfully and efficiently close those opportunities.

Responsibilities:

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company's standards policies and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30 60 and 90 day opportunity pipeline weekly and daily forecasts and meet regularly with the Renewal Specialist Director to review
• Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company's CRM

Qualifications:

• Associates Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome Internet Explorer etc.)
• Experience with Salesforce or other CRM preferred
• Familiarity with standard concepts practices and procedures within the IT Security Field
• Previous sales or negotiation experience
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone email and video conferencing

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets employee referral bonuses adoption assistance tuition reimbursement certification reimbursement certification completion bonuses and a relaxed dress code - all in a modern high-tech and fun work environment. For more details about our benefits in each office location please visit An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other characteristic protected under applicable federal state or local law. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please visit recruitment agencies please.

Required Experience:

Unclear Seniority