Remote Resident Engineer – Hardware & Firmware Support

CanonEurope; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global technology company is seeking a Resident Engineer in Dubai to provide maintenance and optimize the performance of hardware in its portfolio. The role involves troubleshooting, achieving a high first-time fix rate, and reporting on service performance. Candidates need an engineering degree, service industry experience, and excellent customer handling skills. Strong fault-finding abilities and teamwork are essential for this position. It's an opportunity to work in a dynamic environment and contribute to customer success.

Qualifications

• Relevant experience in the service industry.
• Experience understanding and following health and safety guidelines.
• Current GCC driving licence.

Responsibilities

• Provide first-line troubleshooting for products.
• Achieve a high first-time fix rate.
• Report on labour and parts investment.
• Optimise stock inventory and rotation.
• Identify super-users and provide training.

Skills

Excellent fault-finding skills

Good customer handling

Team player

Good commercial insight

Education

Engineering degree or diploma (electronics, mechanics, and software)

Job description

A global technology company is seeking a Resident Engineer in Dubai to provide maintenance and optimize the performance of hardware in its portfolio. The role involves troubleshooting, achieving a high first-time fix rate, and reporting on service performance. Candidates need an engineering degree, service industry experience, and excellent customer handling skills. Strong fault-finding abilities and teamwork are essential for this position. It's an opportunity to work in a dynamic environment and contribute to customer success.