Remote Guest Experience & Operations Lead

Minor International; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand is seeking an experienced hotel ambassador to enhance the guest experience. Responsibilities include managing hotel operations, ensuring team members are well-informed about services, and smoothly coordinating guest requests. The ideal candidate will have a college degree in hotel management or related field and proven experience in Front Office. Fluent English communication skills are a must. This role focuses on delivering outstanding hospitality, ensuring every guest's journey is enriching and enjoyable.

Qualifications

• Minimum of a college degree in hotel management or a related field.
• Proven experience in Front Office operations in a hospitality setting.
• Excellent communication skills, both verbal and written in English.

Responsibilities

• Coordinate all operations of the hotel to maximize guest experience.
• Ensure all team members are knowledgeable about hotel services.
• Monitor guest arrivals and ensure efficient handling of requests.

Skills

Strong communication skills

Fluent in English (verbal and written)

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

A luxury hospitality brand is seeking an experienced hotel ambassador to enhance the guest experience. Responsibilities include managing hotel operations, ensuring team members are well-informed about services, and smoothly coordinating guest requests. The ideal candidate will have a college degree in hotel management or related field and proven experience in Front Office. Fluent English communication skills are a must. This role focuses on delivering outstanding hospitality, ensuring every guest's journey is enriching and enjoyable.