Relationship Officer - uBank

Abu Dhabi Commercial Bank; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in the United Arab Emirates is looking for a dedicated individual to join their Retail Banking Group. This role involves executing banking transactions, responding to client inquiries, and building lasting relationships to enhance customer satisfaction. The ideal candidate should have at least three years of experience in a banking or customer service environment, a bachelor's degree in a relevant field, and strong interpersonal skills. The bank offers a comprehensive benefits package and promotes a healthy work-life balance.

Benefits

Market-leading medical insurance

Employee preferential rates on loans

Comprehensive learning and development opportunities

Qualifications

• At least 3 years of experience in banking or customer service role.
• Strong understanding of global financial markets and trends.
• Excellent interpersonal, communication, and multitasking skills.

Responsibilities

• Execute banking transactions and respond to customer inquiries.
• Identify new sales leads and develop relationships to improve market share.
• Adhere to policies and regulatory requirements to mitigate risks.
• Resolve customer issues or escalate to relevant teams.

Skills

Customer service skills

Sales skills

Time management

Communication skills

Education

Bachelor’s degree in Business, Finance, or related field

Tools

MS Office

Job description

About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

In this role, your key responsibilities include

• Execute banking transactions and respond to customer inquiries to ensure high levels of satisfaction and service quality.
• Identify new sales leads and relationship development opportunities with cross sell, upsell and retention in order to contribute to the improvement of market and customer share of wallet with the Bank.
• Adhere to all relevant policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.
• Identify and resolve customer issues or escalate to relevant teams to ensure timely and effective solutions.
• Maintain accurate records and prepare reports on customer interactions and transactions to support performance tracking.

The ideal candidate should have the following experience

• At least 3 years of experience in banking or customer service role
• Bachelor’s degree in Business, Finance, or related field
• Basic knowledge of MS Office Excellent interpersonal, communication and multitasking Time Management Knowledge of global financial markets and trends

What we offer

Comprehensive Benefits Package

This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options

We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities

We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.