Relationship Manager - Business Banking

Mashreq Bank; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading bank in the UAE is seeking a Relationship Manager for Business Banking to manage Small Enterprise relationships and generate new business leads. The role involves enhancing relationship revenue, conducting credit facility reviews, and providing excellent customer service while meeting assigned financial targets. Ideal candidates should have at least 4 years of banking experience, strong relationship management skills, and an MBA or equivalent experience. The position requires a proactive approach to relationship management and adherence to compliance policies.

Qualifications

• Proven banking sales and service experience along with relationship management skills.
• Requires vocational knowledge of Credit, Trade, Operating systems, and Legal matters.
• Minimum 4 years of relevant banking experience in a local or international market.

Responsibilities

• Manage existing relationships and generate new business leads.
• Conduct annual credit facility reviews and recommend credit facilities.
• Liaise with internal and external advisors for agreements.

Skills

Banking Sales & service experience

Relationship management qualities

Excellent communication skills

Excellent negotiation skills

Positive attitude

Strong work ethic

Team player

Education

MBA/CA or relevant banking experience

Job description

Relationship Manager - Business Banking - BB

United Arab Emirates (Fulltime office (FTO))

Trending

Job Description

Manage a set of existing Small Enterprise (SE) relationships and originating new SE relationships in business communities around branch locations.To achieve assigned financial and non financial objectives by meeting all borrowing & non borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors).Actively source new-to-bank customers and generate new business leads from walk-in customers. Manage all customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships originated by DS & relationships downgraded by ME team using defined customer on-boarding procedure.Constantly identify opportunities to upgrade customers to ME category by identifying customer's needs & profiling.Responsible for quality & soundness of assigned SE portfolio (KYC reviews, monitoring for due diligence, anti money laundering procedures etc).

Key result Areas

• Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of borrowing & non-borrowing accounts by cross-selling complete range of banking products.
• Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
• Conduct annual/periodic credit facility reviews in the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level and identifying candidates for downgrades/ upgrades.
• Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various credit related issues.
• Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively.
• Screen the market for NTB opportunities.
• Liaise between internal and external advisors to ensure precision of agreements.
• Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.
• Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
• Achieve assigned financial and non financial targets.
• Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.
• Update branch manager and regional SE manager on regular / weekly for better controls on sales and relationship management.
• Regularly upgrade existing SE customers to ME segment by offering need based solution as per client's profile & requirements.

Knowledge, skills and experience

• Banking Sales & service experience with proven relationship management qualities.
• Requires advanced vocational knowhow of the subject matter (viz. Credit, Trade, Operating system, Legal, etc)
• Excellent communication and negotiation skills.
• At least 4 years + relevant banking experience in local or international market
• MBA/CA or if a regular graduate needs to possess adequate relevant experience.
• Positive attitude, strong work ethic and a good team player.

Job Info

• Job Identification 4379
• Job Category MashreqBank
• Posting Date 01/13/2026, 08:36 AM
• Apply Before 02/28/2026, 12:00 AM
• Job Schedule Full time
• Locations United Arab Emirates (Fulltime office (FTO))