Relationship Manager

Eiger Marvel Human Resource Consultancies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate firm in Dubai is seeking a proactive Relations Manager to enhance customer satisfaction and loyalty. The successful candidate will build long-term client relationships and ensure professional service throughout property transactions. Ideal applicants will possess a Bachelor’s degree in Business Administration, strong negotiation skills, and experience in real estate or property management. This role offers a competitive salary, company-provided benefits, and a supportive environment for career advancement.

Benefits

Competitive salary package

Company-provided visa and employment benefits

Health insurance

Annual leave as per UAE labour laws

Career development

Supportive work environment

Qualifications

• Proven work experience as a Relations Manager, Client Relationship Executive or similar role preferably in real estate or property management.
• Strong interpersonal communication and negotiation skills.
• Customer-centric approach with a passion for delivering outstanding service.
• Ability to multitask, manage time effectively and handle a fast-paced work environment.
• Proficiency in Microsoft Office Suite and CRM systems.
• Excellent presentation and problem-solving abilities.
• Fluency in English; Arabic or other languages are an advantage.

Responsibilities

• Develop and maintain strong long-term relationships with clients to ensure satisfaction and repeat business.
• Act as the primary point of contact for client inquiries, concerns, and feedback ensuring timely and professional responses.
• Collaborate with the sales, marketing and operations teams to provide clients with a smooth service experience.
• Assist clients throughout their property journey from initial inquiry to closing and after-sales support.
• Organize and participate in client meetings and property visits to build trust and rapport.

Skills

Client relationship management

Interpersonal communication

Negotiation

Customer service

Time management

Problem-solving

Multitasking

Fluency in English

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Real Estate

Tools

Microsoft Office Suite

CRM systems

Job description

About the Role

We are seeking a proactive and client-focused Relations Manager to join our dynamic real estate team in Dubai. The ideal candidate will be responsible for building and maintaining long‑term relationships with clients ensuring exceptional service and driving customer satisfaction and loyalty. You will act as the key point of contact between clients and the company ensuring a seamless and professional experience throughout the property buying or selling process.

Key Responsibilities

• Develop and maintain strong long‑term relationships with clients to ensure satisfaction and repeat business.
• Act as the primary point of contact for client inquiries, concerns and feedback ensuring timely and professional responses.
• Collaborate with the sales, marketing and operations teams to provide clients with a smooth and efficient service experience.
• Assist clients throughout their property journey from initial inquiry to closing and after‑sales support.
• Organize and participate in client meetings, property visits and follow‑ups to build trust and rapport.
• Maintain a thorough understanding of the company’s property portfolio, market trends and industry developments.
• Prepare and maintain accurate client records, reports and communication logs using CRM software.
• Contribute to the development of customer engagement strategies to enhance retention and satisfaction.
• Attend company meetings, training sessions and industry events to strengthen relationships and stay updated on best practices.

Requirements

• Proven work experience as a Relations Manager, Client Relationship Executive or similar role preferably in real estate or property management.
• Strong interpersonal communication and negotiation skills.
• Customer‑centric approach with a passion for delivering outstanding service.
• Ability to multitask, manage time effectively and handle a fast‑paced work environment.
• Proficiency in Microsoft Office Suite and CRM systems.
• Bachelor’s degree in Business Administration, Marketing, Real Estate or a related field.
• Excellent presentation and problem‑solving abilities.
• Fluency in English; Arabic or other languages are an advantage.

Benefits

• Competitive salary package with performance‑based incentives.
• Company‑provided visa and employment benefits.
• Health insurance and annual leave as per UAE labour laws.
• Positive and supportive work environment within a growing real estate firm.
• Career development and training opportunities to help you excel in your role.
• Opportunity to work with a reputable real estate company and build long‑lasting client relationships.

Required Skills:

Proven work experience as a Relations Manager, Client Relationship Executive or similar role preferably in real estate or property management. Strong interpersonal communication and negotiation skills. Customer‑centric approach with a passion for delivering outstanding service. Ability to multitask, manage time effectively and handle a fast‑paced work environment. Proficiency in Microsoft Office Suite and CRM systems. Bachelor’s degree in Business Administration, Marketing, Real Estate or a related field. Excellent presentation and problem‑solving abilities. Fluency in English; Arabic or other languages are an advantage.

Required Education:

Bachelor’s degree in Commerce, Finance or a related field