Relationship Banker

Mashreq Bank PSC; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A banking institution in the United Arab Emirates is seeking a dedicated professional to sell a range of personal banking products. The role involves achieving monthly sales targets, managing relationships with clients, and ensuring compliance with bank policies and regulations. You will engage in direct marketing activities and maintain detailed sales reports. Ideal candidates should possess strong sales, communication, and customer service skills, with a commitment to ethics and professional standards.

Qualifications

• Ability to achieve monthly sales targets.
• Strong communication skills for phone and face-to-face interactions.
• Understanding of KYC, FATCA, AML CTF in banking.

Responsibilities

• Sell personal banking products to retail prospects.
• Maintain relationships with existing clients.
• Conduct marketing activities and handle objections.

Skills

Sales skills

Relationship management

Customer service

Compliance knowledge

Tools

CRM software

Job description

Sell entire range of personal banking products to potential retail prospects & to maintain strong relationships with existing clients of the bank.

KEY RESULT AREAS

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Relationship manager (where required) a portfolio of approved companies by developing key contacts and relationships
• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handling objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escape any suspected or actual breaches to Senior Management, Governance, as may be required