Recreation Receptionist

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Ras Al Khaimah is seeking a dynamic female Recreation professional to oversee reservations and enhance guest experiences. The ideal candidate should have a hospitality degree and strong communication skills. You will be responsible for promoting activities and ensuring a welcoming atmosphere. This role offers an exciting opportunity to work in a fast-paced, multi-cultural environment.

Qualifications

• Previous work experience within a hotel environment is required.
• Ability to handle complaints and provide excellent guest services.
• Strong teamwork and adaptability skills.

Responsibilities

• Oversee reservations, payment, and tracking for pool and recreation facilities.
• Create a welcoming atmosphere for guests.
• Promote club activities and services.

Skills

Customer service skills

Written and verbal English communication skills

Interpersonal abilities

Computer skills

Education

Diploma or degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.

Responsibilities

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Education, Qualifications & Experience

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus