Receptionist - The WB Abu Dhabi Curio Collection By Hilton

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Receptionist to provide exceptional service to Guests at check-in and check-out. The ideal candidate will have strong customer service skills, a positive attitude, and a high school certificate. Previous experience in a customer-focused industry is preferred, and proficiency in IT is beneficial. Join a dynamic team dedicated to delivering outstanding guest experiences.

Qualifications

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Excellent grooming standards.
• Ability to work independently and as part of a team.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely manner.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy using up‑selling techniques.

Skills

Customer service

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Receptionist

Overview

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required. The role creates the first impressions of our Guests and sets the tone for a memorable stay.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures, as required.
• Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required, and assist with the Night Teams training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Follow correct procedures for accepting foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

Qualifications

• Previous experience in a customer‑focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Previous experience in cash handling (advantageous).

What it will be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. You will be part of a team dedicated to delivering exceptional guest experiences worldwide.

Work Locations

THE WB Abu Dhabi, Curio Collection by Hilton

Schedule

Full‑time

Brand

Curio Collection by Hilton

Job Details

Job Function: Guest Services, Operations, and Front Office
Role Level: Entry‑Level
Country: United Arab Emirates
City: Abu Dhabi
Company: Curio Collection by Hilton
Company Website: http://stories.hilton.com