Receptionist - Dubai Barsha Heights

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai seeks a skilled Hotel Receptionist to provide exceptional customer service and manage guest check-in/check-out procedures. You will greet guests, handle payments, and respond to inquiries while ensuring a smooth operation at the reception. The ideal candidate has at least one year of experience in a similar role and is knowledgeable in Opera PMS. A strong customer-oriented approach, excellent communication skills, and proficiency in Arabic are essential for success in this position.

Qualifications

• Minimum of one year experience as Hotel Receptionist in Front Office of a hotel.
• Proactive and able to work both independently and in a team.

Responsibilities

• Greet and welcome guests, providing a warm, timely reception.
• Process payments and manage reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Communicate guest requests and complaints effectively.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Organizational skills

Ability to work under pressure

Tools

Opera (PMS)

Job description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guest in line with the safety procedures and guideline.

Requirements

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests
• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic Language- speaking,writing and reading

Benefits