Receptionist - Dubai Barsha Heights

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Hotel Receptionist to enhance guest experiences through exceptional service. In this role, you will be responsible for welcoming guests, processing payments, and handling inquiries while ensuring smooth operations at the reception. The ideal candidate will possess strong attention to detail, customer-oriented skills, and at least one year of experience in a hotel front office setting. Join us for a rewarding career in a supportive environment that values your growth.

Benefits

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance hours

Qualifications

• Minimum of one year of experience as a Hotel Receptionist.
• Knowledge of Opera (PMS).
• Arabic language skills in speaking, writing, and reading.

Responsibilities

• Greet and welcome guests, answer queries, and handle reservations.
• Process payments according to cash handling procedures.
• Communicate effectively with departments regarding guest requests.

Skills

Attention to detail

Customer service

Organizational skills

Ability to work under pressure

Tools

Opera (PMS)

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural, down-to-earth manner will enable you to manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure no step in the procedures is missed. Managing payments will become second nature to you, and you will have excellent data entry skills to support accurate reporting.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers, answer telephone calls, and provide a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and local events to ensure guests receive accurate information.
• Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintain appropriate stock levels of supplies and reception stationeries.
• Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

Customer-oriented approach

• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• Minimum of one year of experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic language skills in speaking, writing, and reading.

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that support work-life balance.

Additionally, we have many examples of employees who have grown and developed their careers within our company. If you are committed, driven, and eager to develop into other areas, we will support you in this journey.

At Premier Inn, we understand the importance of creating a culture that enhances the experience for both our customers and our team. This is supported by our strong company values. We employ people who believe in our values, are passionate about living and breathing them, and always prioritize the customer.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do—a place that offers opportunities for development and achievement. We emphasize a 'promote from within' culture and strive to create a supportive and engaging environment where our team can thrive and deliver excellence.

If this sounds like you and you are ready to work in an environment that values your contributions and rewards you fairly, please click on the "I'm interested" button and join our team!