Receptionist - Dubai Al Jadaf

Premier Inn Hotels LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the UAE is seeking a Hotel Receptionist to ensure a warm welcome for guests and handle inquiries efficiently. The ideal candidate should have at least one year of experience in a hotel front office, strong communication and organizational skills, and be proficient in Arabic. This role offers a competitive salary, accommodation, and the chance to develop a rewarding career in a supportive environment.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance

Air tickets

Qualifications

• Minimum of one-year experience as Hotel Receptionist in a Front Office department.
• Arabic language proficiency in speaking, writing, and reading is essential.

Responsibilities

• Greet and welcome guests, providing a warm, timely welcome.
• Answer guest queries regarding promotions, room prices, and surrounding activities.
• Process payments accurately and efficiently handle reservations and cancellations.
• Identify corporate leads and establish long-term relationships with clients.
• Drive online mentions and promote customer feedback.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to details

Ability to work both independently and in a team

Proactive organizational skills

Tools

Opera (PMS)

Job description

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand the online guest s feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails and filing to ensure the smooth running of the reception area, maintain appropriate stock of supplies and reception stationeries.
• Effectively communicate with all departments on all guests requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with the safety procedures and guideline.

Requirements

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to details.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic Language – speaking, writing and reading.

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people's skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the team!