RC RAK Multi-Property Reservations Executive

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah seeks an enthusiastic individual to oversee room reservations and enhance guest experiences. The role requires a strong focus on customer service and the ability to communicate effectively with team members and guests. Ideal candidates will have at least 2 years of related experience and 1 year of supervisory experience, with a high school diploma as a minimum educational requirement. This position offers an opportunity to be part of a dedicated team committed to delivering exceptional service.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks reservations and group market codes.
• Communicate company values and culture to new employees.
• Process all reservation requests, changes, and cancellations.

Skills

Customer Service

Communication

Conflict Resolution

Education

High school diploma or G.E.D. equivalent

Job description

Description

Position Summary

Oversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Setup proper billing accounts according to Accounting policies. Troubleshoot resolve and document guest issues and concerns or escalaterefer to appropriate individual.

Assist management in training scheduling counseling and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.