RC RAK Al Hamra Communications Center Agent

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Ras al-Khaimah is looking for a Telephone Operator to manage guest calls and requests efficiently. The ideal candidate will have a high school diploma, clear communication skills, and a commitment to providing exceptional guest service. Responsibilities include operating a switchboard, addressing guest inquiries, and documenting relevant information. This entry-level position does not require prior experience and offers a great opportunity for individuals looking to start their career in hospitality.

Qualifications

• Clear communication skills and professional language.
• Ability to manage guest requests effectively and efficiently.
• Familiarity with telephone switchboard operation and guest service.

Responsibilities

• Operate switchboard and handle guest calls.
• Assist guests with requests and provide information.
• Document important details and report any issues.

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wakeup calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls and nonregistered guest calls. Answer, record and process all guest calls, messages, requests, questions or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services and hours of operation and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.

Report accidents, injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand sit or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience

Unclear Seniority