Quality & Learning Coordinator – Luxury Hospitality

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global luxury hospitality firm is seeking an Assistant Quality Manager for their Madinat Jumeirah Resort. This role focuses on supporting quality audits, coordinating training sessions, and analyzing data to enhance operational quality. The ideal candidate should have a Bachelor's degree in a relevant field and 1-2 years of experience in a related role. Strong organizational, communication, and multitasking skills are essential. This position comes with a competitive tax-free salary and a comprehensive benefits package.

Benefits

Supportive work environment

Colleague discounts on food and hotel stays

Comprehensive healthcare

Access to Learning & Development programmes

Qualifications

• 1-2 years of experience in Quality, Learning & Development, or Human Resources.
• Fluency in English is required.
• Experience in data management tools.

Responsibilities

• Support all internal and external quality audits and monitor trends.
• Deliver and track On-Job Trainings in consistency with service standards.
• Analyze audit data to produce insights for quality enhancement.

Skills

Proficient in MS Office Suite

Organizational skills

Communication skills

Attention to detail

Proactive attitude

Education

Bachelor’s degree in human resources, Business Administration, Education, or a related field

Job description

A global luxury hospitality firm is seeking an Assistant Quality Manager for their Madinat Jumeirah Resort. This role focuses on supporting quality audits, coordinating training sessions, and analyzing data to enhance operational quality. The ideal candidate should have a Bachelor's degree in a relevant field and 1-2 years of experience in a related role. Strong organizational, communication, and multitasking skills are essential. This position comes with a competitive tax-free salary and a comprehensive benefits package.