Quality & Customer Experience Lead - Municipal Services

Peergrowth Consultancy Co.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading consultancy firm in Ras Al Khaimah is seeking a Quality Manager Customer Experience to enhance service excellence across municipal operations. The role requires a multidisciplinary background, preferably with engineering quality management experience. The successful candidate will lead improvement projects, collaborate with senior leadership, and drive customer satisfaction. Candidates must possess a Bachelor's in a related field and have 10+ years of relevant experience. Arabic proficiency is preferred, especially for those with government experience in the UAE.

Qualifications

• Minimum 10 years of experience in quality management, customer experience, or project delivery.
• Experience working with government or municipal entities in the UAE is highly desirable.
• Arabic-speaking candidates will be given preference.

Responsibilities

• Lead the design, implementation, and monitoring of quality frameworks and performance metrics.
• Act as a liaison between senior management and project teams ensuring effective communication.
• Oversee customer experience improvement projects from concept to execution.
• Conduct service assessments and quality audits to identify areas of improvement.
• Collaborate with engineering and IT teams to enhance process efficiency.
• Support organizational transformation by fostering a culture of continuous improvement.
• Prepare and present progress reports and performance reviews for executive leadership.

Skills

Multidisciplinary project management

Quality frameworks

Customer experience strategies

Strong communication skills

Analytical skills

Presentation skills

Education

Bachelor's degree in Engineering or Quality Management

Master's degree

Job description

A leading consultancy firm in Ras Al Khaimah is seeking a Quality Manager Customer Experience to enhance service excellence across municipal operations. The role requires a multidisciplinary background, preferably with engineering quality management experience. The successful candidate will lead improvement projects, collaborate with senior leadership, and drive customer satisfaction. Candidates must possess a Bachelor's in a related field and have 10+ years of relevant experience. Arabic proficiency is preferred, especially for those with government experience in the UAE.