Quality & Executive Support Manager

TALENTMATE; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Ras al-Khaimah seeks a Quality and Executive Support Manager to uphold high standards and enhance guest experiences. The role involves driving guest satisfaction initiatives, collaborating across departments, and overseeing Executive Office operations. Candidates should have experience in luxury hotels, strong organizational skills, and proficiency in Microsoft Office. This full-time position offers the opportunity to inspire teams and maintain excellence in service delivery.

Qualifications

• Experience in luxury hotels with knowledge of Forbes Travel Guide.
• Strong understanding of hotel operations and procedures.
• Ability to implement guest satisfaction initiatives and improvements.

Responsibilities

• Uphold hotel standards through audits and guest feedback.
• Drive initiatives to ensure exceptional guest experiences.
• Monitor quality initiatives and report on improvements.
• Oversee Executive Office operations and special requests.

Skills

Experience in luxury hotels

Exceptional communication skills

Organizational skills

Time-management skills

Ability to inspire and lead teams

Guest satisfaction focus

Tools

Microsoft Office

Office management tools

Job description

Job Description

The Quality and Executive Support Manager at Waldorf Astoria Ras Al Khaimah is responsible for upholding the highest hotel standards, ensuring they are consistently met and often exceeded. This role also oversees the seamless and efficient operation of the Executive Office.

What will I be doing?

• Uphold and elevate hotel standards through audits, SOP reviews, and guest feedback insights.
• Drive guest satisfaction initiatives, ensuring exceptional experiences at every touchpoint.
• Collaborate with departments to address challenges, implement solutions, and maintain Forbes Travel Guide excellence.
• Champion team development and training to embed service excellence and brand values.
• Monitor and report on quality initiatives and guest experience improvements.
• Engage with guests directly to capture feedback and enhance service delivery.
• Oversee Executive Office operations, including special requests, meetings, and documentation.

What are we looking for?

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Proficiency in Microsoft Office and office management tools.
• Ability to inspire and lead teams, with a strong focus on guest satisfaction and quality excellence.

Work Location

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time