Program Manager – MENA Returns & Abuse Prevention

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company in Dubai seeks a Program Manager to enhance the efficiency of its operations in the Middle East. This role demands ownership of metrics and initiatives to reduce order cancellations and delivery issues, involving collaboration across departments. The ideal candidate must possess at least 3 years of program management experience and a Bachelor's degree, complemented by strong analytical and communication skills. This opportunity presents a chance to work in a dynamic environment focused on customer satisfaction.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Assume end-to-end ownership for metrics and program initiatives.
• Identify opportunities and define solutions for rejects CX.
• Lead new programs to reduce cost to serve for reverse leg.

Skills

Stakeholder management

Data-driven decision making

Problem solving

Communication skills

Customer obsession

Excel (Pivot Tables, VLOOKUPs)

SQL

Education

Bachelor's degree

Job description

A leading e-commerce company in Dubai seeks a Program Manager to enhance the efficiency of its operations in the Middle East. This role demands ownership of metrics and initiatives to reduce order cancellations and delivery issues, involving collaboration across departments. The ideal candidate must possess at least 3 years of program management experience and a Bachelor's degree, complemented by strong analytical and communication skills. This opportunity presents a chance to work in a dynamic environment focused on customer satisfaction.