Professional Call Center Operator & Customer Care

Al Hamra Residence and Al Hamra Village; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel and residential complex in the United Arab Emirates is seeking a Telephone Operator. The role involves answering incoming calls, directing them to the appropriate departments, and handling customer inquiries professionally. Applicants should have at least a Higher Secondary School Equivalent qualification, good communication and listening skills, and preferably prior experience in a similar role. This position may require shift work, maintaining a professional demeanor at all times.

Qualifications

• Prior experience as a telephone operator or in customer service preferred.
• Maintain call logs and records of conversations.
• Assist in coordinating internal and external communications.

Responsibilities

• Answer incoming calls and direct them to the appropriate departments.
• Handle customer inquiries and provide information professionally.
• Ensure timely follow-up on messages and requests.

Skills

Good communication skills

Listening skills

Ability to work in shifts

Education

Higher Secondary School Equivalent

Job description

A prominent hotel and residential complex in the United Arab Emirates is seeking a Telephone Operator. The role involves answering incoming calls, directing them to the appropriate departments, and handling customer inquiries professionally. Applicants should have at least a Higher Secondary School Equivalent qualification, good communication and listening skills, and preferably prior experience in a similar role. This position may require shift work, maintaining a professional demeanor at all times.