Product Owner - Operations AI & Digital Transformation M / F

AWP Health & Life SA; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global healthcare company is seeking a Product Owner for Operations AI & Digital Transformation. This role involves leading AI-powered solutions within Health Operations, notably in Claims. The ideal candidate should have a background in operations management, digital transformation, and experience in regulated industries. Strong analytical skills and stakeholder management are crucial. This full-time position offers an opportunity to drive AI innovations across the organisation.

Qualifications

• At least 3 years of experience in operational improvement, digital transformation, or product ownership.
• Experience in regulated process industries, particularly in healthcare, is preferred.
• Proficiency with AI technologies and data analytics.

Responsibilities

• Lead design and development of AI-powered automation solutions.
• Convert business needs into user stories and prioritized backlogs.
• Collaborate with internal teams for discovery, testing, and deployment.

Skills

AI technologies

Data analytics

Problem-solving

Stakeholder management

Attention to detail

Education

Degree in business or technical discipline

Tools

Machine Learning

Job description

Product Owner - Operations AI & Digital Transformation M / F

Location : Ireland, UAE, Egypt, Philippines

As the Product Owner for Operations AI & Digital Transformation, you will spearhead the design, delivery, and ongoing improvement of AI-powered automation and decision-support tools throughout Health Operations. Although the primary focus will initially be on Claims, this role will expand to drive AI innovations across the wider Health business Operations landscape.

This is a prominent individual contributor position within our global transformation team. You will work closely with Operations leaders, internal stakeholders, and external partners to ensure initiatives are thoughtfully crafted and successfully scaled. The ideal candidate will blend deep Operations expertise with AI product management skills, strong data and analytical proficiency, and the ability to translate business requirements into effective technological solutions.

What we do

Responsibilities include, but are not confined to, the following :

Product Ownership & Delivery

• Lead the design, development, and ongoing enhancement of AI-powered automation and decision support solutions within Health Operations, starting with Claims.
• Convert business needs into comprehensive user stories, acceptance criteria, rules, and prioritized backlogs.
• Collaborate closely with internal teams and external vendors to conduct discovery, testing, and deployment activities.
• Ensure digital solutions align with operational goals, seamlessly integrate with existing systems, and can scale regionally.
• Maintain a transparent roadmap for improvements informed by performance data, operational feedback, compliance standards, and user insights.
• Serve as a proactive advocate for AI-driven transformation by clearly showcasing business value and driving adoption.

Process Transformation

• Collaborate closely at the outset with Claims leadership, then expand engagement across the broader Operations teams to grasp business goals, confirm opportunities, and synchronize priorities.
• Facilitate workshops and design sessions to clearly outline solution scope, rules, and decision-making logic.
• Champion operational readiness by overseeing user training, preparing documentation, and managing change effectively.
• Support governance processes to guarantee that automation rules and decisions stay compliant, auditable, and rigorously controlled.

Skateholder Engagement

• Serve as the main liaison connecting Operations functional teams, Operations Support teams, IT, and vendor delivery teams.
• Provide senior stakeholders with clear progress reports, risk assessments, and results via structured updates and dashboards.
• Work closely with Data Analytics, Operations Support, and Regional teams to guarantee solutions deliver effective reporting features and comply with all relevant regulations.

AI Governance, Compliance & Risk Management

• Ensure all solutions adhere to group standards, global regulatory requirements, and evolving obligations.
• I dentify potential compliance gaps in the use of AI tools and policies, implementing corrective measures as necessary.
• Collaborate closely with Compliance, Legal, and Risk teams to guarantee thorough documentation, transparency, and ongoing monitoring.

Performance & Continuous Improvement

• Define and monitor key performance indicators (KPIs) such as reducing cycle time, eliminating manual touchpoints, and improving accuracy.
• Continuously track platform performance and user adoption to foster ongoing improvements and refinements.
• Support the creation of best practices and reusable frameworks to guide future automation projects within Operations.

What you will bring

To be successful in this position you will need to have the following skills / experience :

Essential

• Degree or relevant professional qualifications in business, operations management, or a technical discipline.
• A t least 3 years of experience in operational improvement, digital transformation, automation, or product ownership.
• Experience in regulated process industries, ensuring AI-enabled tools and automation solutions comply with industry standards. Ideally, this includes knowledge of healthcare industry regulations and operational practices, though other relevant experience will be considered.
• Excellent analytical and problem-solving abilities to identify improvement opportunities and implement effective solutions.
• Proficiency with AI technologies, machine learning, and data analytics to successfully manage and enhance AI products.
• Strong communication and stakeholder management skills, with proven experience engaging senior business and technical audiences.
• Meticulous attention to detail and the ability to meet deadlines in a fast-paced environment.

Desirable

• Experience managing large-scale claims, policy, or service operations.
• E xposure to AI-powered automation, decision management, or workflow orchestration tools.
• Familiarity with agile and hybrid project delivery methodologies.
• Strong understanding of compliance and audit standards within regulated industries.

Personal Attributes

• Results-oriented and practical, dedicated to delivering measurable outcomes.
• C apable of blending strategic insight with hands‑on execution.
• Effective communicator and facilitator, skilled at fostering trust among diverse stakeholder groups.
• CCollaborative and resilient, excelling in fast‑paced, global settings.

What we offer

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick‑start your career and dare to join us!

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity : we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.