Product Manager – Digital Patient Experience Solutions

Quoris, LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare technology solutions provider is seeking an experienced Product Manager for Digital Patient Experience Solutions in Dubai. The role involves defining the vision and roadmap for digital products that enhance patient engagement and satisfaction. Responsibilities include leading Agile teams, researching emerging technologies, and ensuring the delivery of high-quality solutions. Candidates must have significant experience in product management and a strong understanding of patient-facing digital tools. This is a full-time onsite position with 100% travel requirements.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Great culture/working environment

Qualifications

• 37 years of experience as a Product Manager or similar role supporting digital patient experience solutions.
• Proven experience delivering patient-facing digital products such as patient portals, mobile applications, wearables, chatbots.
• Strong knowledge of Agile methodologies and software development lifecycle.

Responsibilities

• Define and communicate the vision, roadmap, and success metrics for digital patient experience solutions.
• Lead Agile ceremonies and guide product engineering teams.
• Monitor KPIs and patient feedback to drive continuous improvement.

Skills

Product Management

Patient Experience Solutions

Agile Methodologies

Vendor Management

Clinical Informatics

Education

Bachelor’s degree in Information Technology, Computer Science, Business, Healthcare Administration or a related field

Tools

Epic MyChart

CRM Platforms

Job description

This is a remote position.

Job Title: Product Manager Digital Patient Experience Solutions

Start Date: 3/1/2026

Duration: 12 months

Daily Working Hours: Full-Time

Travel: 100% onsite

*No 3rd Parties Please*

Project Scope

We are seeking an experienced Product Manager Digital Patient Experience Solutions to support a large-scale Epic implementation in Dubai. This role will oversee digital patient‑facing platforms and technologies designed to improve access, engagement and overall patient satisfaction across the healthcare system.

Position Summary

The Product Manager Digital Patient Experience Solutions is responsible for defining the vision, roadmap and delivery of digital products that enhance patient engagement and experience. This role acts as the primary liaison between business stakeholders, technical teams and vendors ensuring patient‑facing solutions are designed, delivered and optimized to achieve measurable improvements in patient satisfaction and operational efficiency.

Key Responsibilities

• Define and communicate the vision, roadmap and success metrics for digital patient experience solutions.
• Research emerging technologies and trends such as patient portals, wearable integrations, chatbots, CRM platforms and queuing systems to inform product strategy.
• Gather, refine and prioritize stakeholder demands, enhancement requests and support tickets into a transparent and actionable backlog.
• Lead Agile ceremonies and guide product engineering teams through development and delivery cycles.
• Oversee implementation activities, monitor progress and ensure timely resolution of issues and enhancements.
• Conduct user acceptance testing (UAT) and evaluate product increments to ensure quality and alignment with business and patient needs.
• Serve as the primary point of contact between business units, technical teams, end users and vendors.
• Facilitate workshops, demos and requirement sessions to ensure shared understanding and alignment.
• Present product progress, performance and outcomes to executive leadership and governance bodies.
• Monitor KPIs and patient feedback to drive continuous improvement, optimization and innovation.
• Ensure all solutions comply with security, privacy and IT governance standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, Healthcare Administration or a related field.
• 37 years of experience as a Product Manager or similar role supporting digital patient experience solutions.
• Proven experience delivering patient‑facing digital products such as patient portals, mobile applications, wearables, chatbots, CRM or queuing solutions.
• Experience with Epic MyChart or Epic patient engagement tools strongly preferred.
• Strong knowledge of Agile methodologies, software development lifecycle and vendor management.
• Experience working with cross‑functional teams and managing multiple stakeholder groups.
• Excellent analytical, communication, facilitation and executive‑level presentation skills.
• Ability to work onsite full‑time and collaborate effectively in a fast‑paced implementation environment.

Travel Requirements

• 100% onsite presence required throughout the duration of the project.
• Onsite work required in Dubai for planning, delivery, stakeholder engagement and go‑live activities.

When working with Quoris as an hourly W2 consultant you are eligible for competitive benefits, including Health, Dental, Vision, 401k and a great culture/working environment.

Required Skills

• 57 years of experience as a Product Manager or similar role with a focus on the Patient Experience, clinical solutions and Epic systems.
• Strong clinical informatics background with preference for candidates who have worked with Epic solutions as an analyst or stakeholder.
• Proven experience with clinical products such as Epic modules, workflow enhancements and clinician‑facing digital tools.
• Strong knowledge of software development lifecycle, Agile methodologies and vendor management.
• Experience working with cross‑functional teams and managing multiple stakeholders.
• Ability to travel to site.