Process Specialist

Aswaar Consulting; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm based in Dubai seeks a Process Specialist - Administration. The ideal candidate will optimize processes and deliver centralized support services to various departments. Responsibilities include transaction processing, data management, compliance monitoring, and training development. Candidates should have at least three years of relevant experience, strong analytical skills, and proficiency in MS Office. Join us to play a vital role in enhancing operational efficiencies within our organization.

Qualifications

• Minimum 3 years of experience in administrative roles or related fields.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Evaluate processes and identify opportunities for improvement.
• Provide centralized support to internal clients.
• Handle transactional tasks like invoice processing and payroll administration.
• Maintain accurate data records and ensure data integrity.
• Generate and analyze reports for performance tracking.
• Ensure compliance with rules and standards.
• Develop training materials and conduct sessions for users.
• Assist with travel booking and coordination.

Skills

Analytical skills

Attention to detail

Customer-centric mindset

Problem-solving skills

Communication skills

Interpersonal skills

Tools

MS Office

Job description

Overview

As a Process Specialist- Administration, you will play a vital role in providing centralized support services to various departments or business units within the organization. The Process Specialist will be responsible for streamlining processes, optimizing efficiencies, and delivering high-quality services to internal clients. The ideal candidate will possess strong analytical skills, attention to detail, and a customer-centric mindset.

Responsibilities

• Process Optimization: Evaluate existing processes and workflows across departments to identify opportunities for streamlining and standardization.
• Service Delivery: Provide centralized support services to internal clients, including but not limited to finance, human resources, procurement, and IT. Serve as a single point of contact for inquiries, requests, and issue resolution.
• Transaction Processing: Handle routine transactional tasks, such as invoice processing, expense reimbursement, payroll administration, and vendor management, in accordance with established policies and procedures.
• Data Management: Maintain accurate and up-to-date data records, databases, and documentation within the SSU. Ensure data integrity, consistency, and confidentiality in all transactions and communications.
• Reporting and Analytics: Generate and analyze reports to track key performance indicators (KPIs), service level agreements (SLAs), and operational metrics. Provide insights and recommendations for process improvements and performance optimization.
• Compliance and Governance: Ensure compliance with relevant regulations, policies, and standards governing shared services operations. Monitor adherence to internal controls and compliance requirements to mitigate risks and maintain audit readiness.
• Training and Knowledge Sharing: Develop training materials and conduct training sessions for end-users and clients on shared services processes and systems. Foster a culture of knowledge sharing and collaboration within the SSU team and across departments.
• Travel Booking Support and Coordination: Provide assistance with travel arrangements, including flight, hotel, and ground transportation bookings in line with organizational travel policies. Coordinate with travel vendors and internal stakeholders to ensure accurate bookings, timely confirmations, and smooth travel experiences.

Qualifications

• Minimum 3 years of administrative experience, customer service, finance operations, human resources, or any related field.
• Proficiency in MS Office (Word, Excel, PowerPoint and email support).
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify actionable insights.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders at all levels of the organization.
• Experience in database management, event management, and file organization.
• Excellent written and verbal communication skills.
• Ability to work independently, prioritize tasks, and manage multiple deadlines in a dynamic and fast-paced environment.
• Experience in an administrative role within the education sector is an added advantage.