Pre-Sales Solutions Consultant

Motorola Solutions; Remote; AED 120,000 - 200,000; Full time

Job summary

A global technology firm is seeking a Solutions Consultant in the UAE to liaise with clients and customize technical solutions. This role requires an individual with expertise in requirements gathering, solution design, and the ability to travel up to 30% of the time. Candidates should have at least 5 years of experience in software solutions and a strong understanding of client relationship management. Join a community dedicated to making the world a safer place and help deliver transformative technology tailored to client needs.

Qualifications

• Minimum of 5 years related experience with complex business software solutions.
• At least 2 years in a senior role.
• Demonstrated experience in delivering tailored software demonstrations.

Responsibilities

• Understand customer business needs and pain points.
• Architect tailored software solutions for clients.
• Handle functional and technical objections with expertise.

Skills

Requirements gathering and analysis

Solution consulting processes

Client relationship management

Technical presentations

Project teamwork

Education

Bachelor’s degree

Job description

Company Overview

Motorola Solutions: At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

The Solution Consulting team possesses a deep knowledge of our solutions and provides customers with tailored software demonstration to address customer needs. Sitting within the Business Development function, they work closely with Product, Sales, Professional Services, Customer Success, Commercial and Compliance teams. They also assist with software implementations statements of work.

Job Description

The purpose of the Solutions Consultant position is to embody the mantra of “Problem Meet Solution”, from a Functional Customer Business Process focus. At its core, the Solutions Consultant apos;s responsibility is to understand the customer’s specific business and technical needs, translate, architect and articulate this into a viable, compelling and clear blueprint for a technological solution. This involves a deep understanding of the business processes, workflows, and pain points to define the "what" and "why" of a solution before the Solutions Consultants teams delve into and articulate the "how." Solutions Consultants are the visionaries who ensure that the technological solution is not just technically sound but also functionally robust and user centric.

Key Responsibilities

The Investigator - Discovery and Qualification

During the initial phases of the sales cycle, the Solutions Consultant plays a crucial role in deeply understanding the prospect apos;s business. This goes beyond a superficial understanding of their pain points, but also:

• Uncover business and functional requirements, engaging various stakeholders, to elicit detailed information about their current processes, challenges, and desired future state.
• Qualify the opportunity in collaboration with the sales executive, to help determine if our solutions are a genuine fit for the customer apos;s needs.

The Architect and Storyteller - Solution Design and Presentation

Once a solid understanding of the customer apos;s needs is established, this role transitions into architecting a solution articulated via compelling storytelling.

• Tailoring the solution, to address the unique requirements uncovered during discovery.
• Crafting compelling demonstrations and assisting Solutions Consultant to create and present customized product demonstrations that showcase how the solution will solve the prospect apos;s specific problems. Not generic overviews but tailored narratives that resonate with the audience.

The Trusted Advisor - Handling Objections and Technical Deep Dives

As the sales process moves forward, prospects will inevitably have questions and objections, often of a more technical nature. The Solutions Consultant is a knowledgeable resource for addressing these concerns with credibility and expertise.

• Address functional and technical objections,providing detailed and reassuring answers.
• Conduct functional and technical workshops, lead deep-dive sessions with the prospect apos;s team to discuss the solution apos;s architecture, implementation, and ongoing management in detail.
• Build trust and confidence with a deep understanding of both our product and solution within the customer apos;s context, to help close the deal.

The Collaborator - Proposal Development and Closing

In the final stages of the sale, the FSA works closely with the sales team to ensure the proposed solution is accurately articulated reflected in the commercial offer. The contributions include:

• Defining the Scope of Work, providing the customer contextual details that resonate with the customer apos;s solution expectations, ensuring accuracy and clarity.
• While the primary focus is on the pre-sales process, involvement may extend into the post-sale phase. Supporting handing over the solution to the implementation team for a seamless transition for the new customer.

Preferred Qualifications

Basic Requirements

• Bachelor’s degree
• A minimum of 5 years related experience with complex business software solutions, ideally with at least 2 in a senior role
• Demonstrated experience in requirements gathering and analysis, and solution consulting processes and the preparation of pre-sales artefacts
• Demonstrated experience in analyzing the needs of prospective customers, providing advice and delivering software demonstrations showcasing how our solutions can be delivered to customer needs
• Experience with ownership of the client relationship and front-line stakeholder engagement
• Experience working within project teams in a software development context
• Market or product analysis for software products
• Software Solution Consulting, Software Solution Implementation, Business development or sales experience
• Desirable to have exposure to risk, crisis, incident, or emergency management systems

Location and Travel Requirements

• Must be able to travel up to 30% of the time
• Candidates can live anywhere in the UAE

Pay transparency and equity: Travel requirements and related information are provided for context. The actual offer will be based on the individual candidate.

Company

Motorola Solutions UK Limited - DDA

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.