Post-Purchase Product Manager - Luxury E-commerce (Dubai)

Ounass; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce firm based in Dubai is seeking a Product Manager to optimize the end-to-end post-purchase customer journey, including order fulfillment and returns. The ideal candidate will have over 4 years of experience in product management, particularly in e-commerce environments. Responsibilities include defining product strategy, leveraging data for insights, and partnering with cross-functional teams to enhance customer satisfaction. This role offers a dynamic work environment with competitive benefits, including a tax-free salary and attractive discounts.

Benefits

Competitive, tax-free salary

22 days annual leave

Medical Insurance

Annual flight allowance

Relocation benefits

Access to latest technology tools

Attractive discounts across brands

Qualifications

• Proven experience (4+ years) in product management focused on fulfillment and e-commerce.
• Ability to handle ambiguity in fast-moving environments.
• Strong communication for engaging with teams and stakeholders.
• Excellent observational skills for optimizing the customer journey.
• Track record in balancing customer needs with business objectives.
• Experience managing complex projects while meeting deadlines.

Responsibilities

• Define and drive product strategy for post-order touchpoints.
• Synthesize customer feedback to identify friction points.
• Leverage data to inform prioritization and guide experimentation.
• Partner with cross-functional teams to deliver scalable solutions.
• Balance customer satisfaction with commercial KPIs.
• Ensure structured communication across teams with regular updates.
• Embrace emerging technologies to drive efficiencies.

Skills

Proactive mindset

Strong communication skills

Analytical abilities

Project management

Job description

A leading e-commerce firm based in Dubai is seeking a Product Manager to optimize the end-to-end post-purchase customer journey, including order fulfillment and returns. The ideal candidate will have over 4 years of experience in product management, particularly in e-commerce environments. Responsibilities include defining product strategy, leveraging data for insights, and partnering with cross-functional teams to enhance customer satisfaction. This role offers a dynamic work environment with competitive benefits, including a tax-free salary and attractive discounts.