Pharmacy Manager

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare clinic in Dubai is seeking a Pharmacy Manager to oversee pharmaceutical services and manage the pharmacy. The candidate should have a BS in Pharmaceutical Science and a DHA license, with experience in hospital pharmacy. Responsibilities include coordinating care with healthcare professionals, managing pharmacy documentation, and ensuring medication safety. Strong communication and analytical skills are essential for this role.

Qualifications

• Experience in hospital or clinical pharmacy.
• Effective communication skills.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Ensure adequate staffing and vacation coverage.
• Coordinate with healthcare professionals on patient care.
• Monitor lab results and report drug adverse events.

Skills

Communication

Analytical skills

Customer service

Problem-solving

Education

BS in Pharmaceutical Science

MPharm (Masters)

DHA License

Job description

Description

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, IoT devices, machine learning and artificial intelligence to empower our clinicians and provide personalized and data-driven coaching to our patients.

Job Summary:

A Pharmacy Manager manages the provision of high quality, safe, comprehensive (clinical, supply, financial and operational) pharmaceutical services in the Pharmacy and Clinic. The manager acts as a role model in line with corporate objectives and oversees an in-clinic pharmacy and digital platform working together.

The manager will supervise pharmacy processes and clinical pharmacists who work closely with healthcare professionals to decide upon the best medications to treat patient symptoms. This role requires extensive medical and pharmaceutical knowledge, specifically for diabetes.

Duties and Responsibilities

• Ensure the pharmacy rota is completed monthly with adequate staffing and vacation coverage (with the approval of the Medical Director and HR representative).
• Ensure the pharmacy staff have clocked in and out each shift and maintain accurate monthly records.
• Maintain pharmacy processes and documentation that are complete, accurate and timely, including but not limited to: inventories, high-alert medication lists and processes, sales recording, purchasing/procurement, petty cash, quality metrics, committee participation and attendance, policy revisions and updates, device management, diamond management, insurance management, and ensuring new pharmacy staff are trained and competent.
• Provide input into the evaluation process of pharmacy staff and be prepared to cover pharmacy operations during emergencies and unplanned absences.

Pharmacist Duties and Responsibilities

• Communication - Coordinate with nurses, physicians, nutritionists and therapists to create a customized care plan for participants for overall health and well-being in person and on a digital platform.
• Confidentiality - Protect patient privacy and ensure information relating to patients, carers, colleagues, other healthcare workers or business information is disclosed only to authorized persons per Center policies.
• Create Clinical Criteria - Contribute to clinical criteria for new and existing pharmaceuticals, develop guidelines and policies for drug management, contribute to medication safety, and assist with root cause analysis of medication errors as appropriate.
• Analyze patient medical histories - Make prescribing decisions based on patient medical profiles and histories, minimizing risk by supervising clinicians, nurses and patients in medicine use.
• Evaluate Laboratory Data - Monitor lab results to identify adverse effects and inter-drug reactions.
• Report drug adverse events - Record and report adverse effects and suspected drug abuse cases as required.
• Prescribe medications - Use research and analysis to determine appropriate medications after interviewing patients about symptoms and past reactions.
• Financial and resource management - Monitor drug expenditure, forecast costs of new drugs, and manage their introduction into practice using horizon scanning techniques.
• Equality and diversity - Support rights of patients, carers and colleagues, acting in a non-judgmental and respectful manner consistent with Center policies.
• Personal/Professional development - Maintain CPD/CME requirements, participate in annual performance reviews and maintain records of personal and professional development.
• Design and develop policies and protocols for a high-quality, patient-centric pharmacy in a remote monitoring environment.
• Manage procurement and inventory processes.

Understands, follows and supports all hospital infection control programs.

Requirements

Education and Experience:

• Able to work with minimal supervision in a fast-paced environment.
• BS in Pharmaceutical Science; MPharm (Masters) is an advantage; Holds a DHA license.
• Experience in hospital or clinical pharmacy; experience in medication safety or related areas.
• Ability to remain calm under pressure and apply sound judgment in high-volume environments.
• Effective communication skills; able to work in a close-knit team with medical and paramedical staff.
• Excellent interpersonal and customer service skills with participants.
• Ability to manage multiple tasks and prioritize by urgency.
• Strong analytical and problem-solving skills with the ability to develop and implement solutions.

IT Roles, Responsibilities and Authorities

• Data User / General Employee Security Access
• Adhere to policies, guidelines and procedures for protecting information assets.
• Follow policies for EMR access and patient information duties.
• Report actual or suspected security or policy violations to IT.
• Data Owner - Ensure compliance with legal, regulatory and organizational policies.
• Assign information classifications and determine access permissions for sensitive data.
• Approve information security standards and procedures.
• Understand information asset lifecycle and safeguard confidentiality, integrity and availability.
• Document procedures for storage, processing and transmission of information assets.
• Manage access and deaccess as determined by data owners.
• Report security risks and their impact on information assets.

Required Experience:

Manager