Pharmacy Follow-up Officer

King's College; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A healthcare institution in Dubai is seeking a Pharmacy Assistant to ensure compliance with health regulations, manage inventory, and support patient insurance queries. The ideal candidate should have a Bachelor's degree in a relevant field and at least 2 years of experience in a healthcare setting. Strong communication skills in English and proficiency in MS Office are essential. This role requires proactive customer service and physical capability to manage goods efficiently.

Qualifications

• Minimum 2 years’ experience in a similar role within a healthcare organization.
• Strong knowledge of local suppliers and negotiation skills.
• Customer service-oriented, proactive, and able to work under pressure.

Responsibilities

• Adhere to all Dubai Health Authority (DHA) regulations and pharmacy laws.
• Maintain accurate stock levels and organize pharmacy shelves.
• Assist in preparing medications for dispensing by licensed pharmacists.
• Act as a liaison between patients and insurance companies.
• Ensure the pharmacy area is clean and compliant with health and safety standards.

Skills

Knowledge of pharmacy laws and regulations

Inventory management

Communication skills in English

Customer service orientation

Education

Bachelor’s degree (medical or healthcare field)

Tools

MS Office

Digital documentation systems

Job description

Key Responsibilities

• Adhere to all Dubai Health Authority (DHA) regulations and pharmacy laws.
• Ensure compliance with hospital policies and Code of Conduct.

Inventory & Stock Management

• Maintain accurate stock levels and organize pharmacy shelves.
• Remove expired or damaged products and support inventory audits.

Dispensing & Workflow Support

• Assist in preparing medications for dispensing by licensed pharmacists.
• Help streamline pharmacy workflow and maintain accurate records.

Patient & Insurance Support

• Act as a liaison between patients and insurance companies.
• Follow up on approved prescriptions and contact patients who have not collected medications.
• Support insurance coordinators with billing and pending claims.
• Coordinate medicine deliveries and manage WhatsApp queries for telemedicine services.
• Implement visual merchandising strategies for fast-moving products.
• Ensure proper product rotation and pricing.

Workplace Maintenance

• Keep the pharmacy area clean, organized, and compliant with health and safety standards.

Qualifications & Experience

• Bachelor’s degree (medical or healthcare field preferred).
• Minimum 2 years’ experience in a similar role within a healthcare organization.
• Strong knowledge of local suppliers and negotiation skills.
• Excellent communication skills in English (verbal and written).
• Proficient in MS Office and digital documentation systems.
• Customer service-oriented, proactive, and able to work under pressure.
• Physically fit for handling and lifting goods.