Personal Banker - Loan DST

Mashreqbank PSC; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Sales Executive to achieve monthly sales targets in personal banking. Candidates should possess a sales profile with strong communication skills and basic knowledge of retail banking products and services. The role involves customer interaction, micro marketing, and strict adherence to compliance policies. This position offers an excellent opportunity to develop in a dynamic environment.

Qualifications

• Sales profile that require confidence, persistence, personality and verbal written.
• Basic knowledge of products, service policies and processes of Retail Banking.

Responsibilities

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls and visits.
• Present and sell personal banking products & services ethically and professionally.
• Conduct micro marketing activities that include kiosk and direct marketing.
• Handle objections to drive customer purchases or payroll transfers.
• Ensure compliance with Bank's policies regarding KYC, FATCA, AML CTF.
• Record sales activities in Daily Sales Reports and update CRM.
• Participate in team activities like trainings and compliance.
• Ensure high ethics and escalate any breaches.

Skills

Sales confidence

Persistence

Strong verbal and written communication

Education

Any discipline with 1 year sales experience

Job description

Responsibilities

• Achieve monthly sales targets in the financial year.
• Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits.
• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
• Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
• Handling objections with a view to getting the customer to buy or company to transfer payroll.
• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.
• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.

Decision Making Authority & Responsibility

Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.

Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.

Knowledge, Skills and Experience

• Sales profile that require confidence, persistence, personality and verbal written
• Basic knowledge of products, service policies and processes of Retail Banking.
• Any discipline with1 year sales experience