Patient Experience Coordinator

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Patient Experience Coordinator to enhance patient outcomes through exceptional service. This role involves engaging with patients, providing personalized assistance, and ensuring a seamless experience. Ideal candidates should have a background in healthcare and luxury hospitality. If you are passionate about delivering outstanding patient experiences, join our dedicated team to make a positive impact on patients' lives.

Benefits

Collaborative and patient-focused environment

Opportunity to apply luxury service standards in healthcare

Qualifications

• Minimum 2–4 years of experience in a similar role within healthcare or luxury hospitality.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with the ability to engage with patients from diverse backgrounds.

Responsibilities

• Serve as the primary point of contact for patients.
• Provide personalized assistance addressing patient inquiries and concerns.
• Maintain accurate and up-to-date patient records while ensuring compliance.

Skills

Customer service skills

Communication skills

Interpersonal skills

Multitasking ability

Compassionate mindset

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Healthcare systems

CRM software

Hospitality booking systems

Job description

Description

About GluCare:

GluCare Integrated Diabetes Center is a leading healthcare provider dedicated to redefining diabetes management through a patientcentric technologydriven approach. Our mission is to enhance patient outcomes by combining cuttingedge medical care with an exceptional experience tailored to each individuals needs.

Job Summary

We are seeking a highly motivated and personable Patient Experience Coordinator to join our team. This role is essential in ensuring that every patient and visitor receives the highest level of service from their first interaction with our center to their ongoing care experience. The ideal candidate will have a background in healthcare and hospitality (luxury hotels premium service industries etc. demonstrating outstanding communication and customer service skills.

Key Responsibilities

• Patient Engagement & Support
• Serve as the primary point of contact for patients ensuring a seamless and welcoming experience from checkin to postvisit followup.
• Provide personalized assistance addressing patient inquiries and concerns with empathy and professionalism.
• Coordinate with clinical and administrative teams to enhance the patient journey ensuring efficiency and comfort.
• Guide patients through the registration appointment scheduling and followup processes with clarity and attentiveness.
• Customer Service Excellence
• Deliver a fivestar customer service experience incorporating hospitality best practices into patient interactions.
• Anticipate patient needs and go above and beyond to enhance their overall experience.
• Foster a culture of warmth responsiveness and attentiveness throughout the clinic.
• Handle patient feedback concerns and complaints with professionalism ensuring swift resolution and satisfaction.
• Operational & Administrative Support
• Maintain accurate and uptodate patient records while ensuring compliance with confidentiality and healthcare regulations.
• Support front desk operations including reception duties appointment confirmations and patient followups.
• Collaborate with internal teams to ensure smooth patient flow and minimize wait times.
• Assist in developing and implementing initiatives to continuously improve the patient experience.

Understands follows and supports all hospital infection control programs

Why Join Us

• Be part of a revolutionary healthcare center that integrates advanced technology with compassionate care.
• Work in a collaborative and patientfocused environment.
• Opportunity to apply luxury hospitality service standards in a healthcare setting.
• If you are passionate about providing exceptional patient experiences and have a background in both healthcare and hospitality we invite you to apply and become a part of the GluCare team!

Qualifications & Requirements

• Minimum 24 years of experience in a similar role within healthcare luxury hospitality (fivestar hotels premium service industries) or customer service.
• Bachelors degree in Healthcare Administration Hospitality Management Business Administration or a related field is preferred.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with the ability to engage with patients from diverse backgrounds.
• Proficiency in using healthcare systems CRM software or hospitality booking/reservation systems.
• Ability to multitask in a fastpaced environment while maintaining attention to detail.
• A compassionate and serviceoriented mindset with a genuine passion for patient care.

Required Experience

IC