Patient Experience Concierge — Luxury Healthcare

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare provider in Dubai is seeking a Patient Experience Coordinator to enhance patient outcomes through exceptional service. This role involves engaging with patients, providing personalized assistance, and ensuring a seamless experience. Ideal candidates should have a background in healthcare and luxury hospitality. If you are passionate about delivering outstanding patient experiences, join our dedicated team to make a positive impact on patients' lives.

Benefits

Collaborative and patient-focused environment

Opportunity to apply luxury service standards in healthcare

Qualifications

• Minimum 2–4 years of experience in a similar role within healthcare or luxury hospitality.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong interpersonal skills with the ability to engage with patients from diverse backgrounds.

Responsibilities

• Serve as the primary point of contact for patients.
• Provide personalized assistance addressing patient inquiries and concerns.
• Maintain accurate and up-to-date patient records while ensuring compliance.

Skills

Customer service skills

Communication skills

Interpersonal skills

Multitasking ability

Compassionate mindset

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Healthcare systems

CRM software

Hospitality booking systems

Job description

A leading healthcare provider in Dubai is seeking a Patient Experience Coordinator to enhance patient outcomes through exceptional service. This role involves engaging with patients, providing personalized assistance, and ensuring a seamless experience. Ideal candidates should have a background in healthcare and luxury hospitality. If you are passionate about delivering outstanding patient experiences, join our dedicated team to make a positive impact on patients' lives.