Patient Experience & Care Coordinator

GluCare; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A healthcare organization in the United Arab Emirates is seeking a Patient Affairs Specialist to enhance patient experience through effective communication and operational support. The ideal candidate will have a background in customer service, particularly within healthcare, alongside strong organizational skills. Responsibilities include coordinating patient appointments, managing CRM systems, and assisting with inquiries to ensure exceptional care continuity. Fluency in English is crucial, with Arabic considered advantageous.

Qualifications

• Bachelor’s degree is preferred.
• 2+ years in a front-desk or customer service role.
• Strong organizational and multitasking abilities.
• Proficient in EMR systems and CRM software.
• Fluency in English is mandatory; Arabic is a plus.

Responsibilities

• Serve as the first point of contact for patients.
• Oversee patient appointments and ensure smooth operations.
• Assist with insurance verification and billing inquiries.
• Manage CRM system data and support the Contact Center.
• Ensure a tidy and organized reception area.
• Liaise between patients and healthcare teams to ensure quality care.

Skills

Customer service orientation

Interpersonal communication

Organizational skills

Multitasking

Fluency in English

Proficiency in EMR systems

Education

Bachelor’s degree in Healthcare Administration, Business, or Hospitality

Tools

CRM software

Electronic medical records (EMR) systems

Appointment scheduling tools

Job description

A healthcare organization in the United Arab Emirates is seeking a Patient Affairs Specialist to enhance patient experience through effective communication and operational support. The ideal candidate will have a background in customer service, particularly within healthcare, alongside strong organizational skills. Responsibilities include coordinating patient appointments, managing CRM systems, and assisting with inquiries to ensure exceptional care continuity. Fluency in English is crucial, with Arabic considered advantageous.