Patient Experience & Appointment Coordinator

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare service provider in Dubai is looking for a Customer Service Excellence Representative (UAE National) to deliver outstanding patient care. The role involves responding to inquiries, managing appointments, and addressing concerns to ensure a positive patient experience. Ideal candidates must have strong communication skills, a Bachelor’s degree, and prior experience in customer service. The position offers an opportunity to work in a dynamic healthcare environment, focusing on exceptional patient interaction and support.

Qualifications

• UAE National with a Family Book is a must.
• Prior experience in customer service preferred.
• Knowledge of healthcare processes is an advantage.

Responsibilities

• Respond to patient inquiries through various channels.
• Schedule and manage patient appointments effectively.
• Address patient concerns and track interactions in CRM.
• Ensure a positive patient experience and solicit feedback.
• Maintain accurate records in the patient management system.

Skills

Exceptional communication skills

Interpersonal skills

Organizational abilities

Time-management abilities

Empathy towards patients

Proficiency in CRM systems

Basic IT skills

Fluent in English

Education

Bachelor’s degree

Job description

A healthcare service provider in Dubai is looking for a Customer Service Excellence Representative (UAE National) to deliver outstanding patient care. The role involves responding to inquiries, managing appointments, and addressing concerns to ensure a positive patient experience. Ideal candidates must have strong communication skills, a Bachelor’s degree, and prior experience in customer service. The position offers an opportunity to work in a dynamic healthcare environment, focusing on exceptional patient interaction and support.