Parts Counter Salesman

United Al Saqer Group; Abu Dhabi; On-site; USD 8,000 - 17,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Counter Salesman to enhance their Spare Parts team. This role is pivotal in driving sales activities and providing exceptional customer service, ensuring that customer needs are met efficiently. The ideal candidate will possess strong interpersonal skills and technical knowledge of spare parts for various vehicle types. You will engage directly with customers, manage orders, and contribute to the overall success of the parts operation. If you thrive in a dynamic environment and are passionate about delivering top-notch service, this opportunity is perfect for you.

Qualifications

• Strong interpersonal skills to build customer relations.
• Familiarity with vehicle spare parts for informed recommendations.

Responsibilities

• Assist customers at the counter and handle parts requests.
• Drive sales and revenue from new and existing customers.

Skills

Customer Service Skills

Technical Knowledge

Organizational Skills

Teamwork

Adaptability

Job description

Dalma Motors is looking for a dedicated and customer-oriented Parts Counter Salesman to join our Spare Parts team.

This role is essential in driving day-to-day sales activities, delivering excellent customer service, and contributing to our parts operation's success by meeting revenue and customer retention goals.

Key Responsibilities:

• Customer Interaction: Assist customers at the counter and handle their parts requests via email and phone.
• Order Processing: Support end-to-end order fulfillment to ensure seamless customer experience.
• Customer Service: Develop and enforce service guidelines to maximize customer satisfaction.
• Parts Sales Oversight: Ensure proper documentation and approval of all parts sales.
• Sales Generation: Drive sales and revenue from new and existing customers, meeting the margin targets set by management.
• Coordination: Quote follow up & conversion, follow up on payments, and maintain effective coordination with customers.
• Product Support: Offer technical advice and recommendations to fulfill customer needs.
• Database Management: Keep customer records up to date, tracking sales activity, contact information, and opportunities.
• Industry Knowledge: Stay informed on trends and updates in the spare parts industry.
• Additional Tasks: Handle other duties as assigned by the Head of Parts.

Qualifications:

• Customer Service Skills: Strong interpersonal and communication abilities to build customer relations.
• Technical Knowledge: Familiarity with Indian, Korean, European commercial vehicle spare parts and ability to provide informed product recommendations.
• Organizational Skills: Competence in managing orders, coordinating with customers, and maintaining accurate records.
• Teamwork: Ability to work collaboratively with the parts team and internal departments.
• Adaptability: Willingness to take on new tasks and adapt to a dynamic work environment.