Outlet Manager

Al Ain Rotana; Abu Dhabi Emirate; On-site; AED 80,000 - 120,000; Full time

Job summary

A prestigious hospitality company in the United Arab Emirates seeks an Outlet Manager to oversee a restaurant, ensuring high customer satisfaction and quality service. Ideal candidates will have at least two years of experience in a similar role, excellent communication skills, and a college degree. Responsibilities include staff management, training, and maintaining service quality.

Qualifications

• Minimum of two years experience in a similar role.
• Computer literate with effective communication skills.
• Excellent command of written and spoken English.

Responsibilities

• Manage your assigned restaurant for high customer satisfaction.
• Prepare schedules for all employees according to the forecast.
• Conduct training sessions with the assigned team.
• Handle the welcome and seating of arriving guests.

Skills

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Teamwork

Customer Focus

Education

College/University Degree

Job description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Skills

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results