Outbound Insurance Renewal & Cross-Sell Specialist I

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable insurance firm in Dubai is seeking an Outbound Sales Specialist to drive motor insurance renewals and maximize customer retention. The successful candidate will manage quotations and support policy issuance while meeting key performance indicators. Strong sales and communication skills are essential, along with a customer-centric approach. Experience in outbound sales or insurance is preferred. This role offers an opportunity to enhance customer relationships and promote additional insurance products.

Qualifications

• Strong sales and communication skills.
• Ability to persuade, negotiate, and handle objections.
• Customer-centric approach with high-quality service mindset.
• Experience in outbound sales or insurance preferred.
• English required; Arabic is an advantage.

Responsibilities

• Contact customers to secure motor insurance renewals.
• Manage quotations, follow-ups, confirmations, and policy-issuance support.
• Cross-sell complementary insurance products.
• Meet renewal conversion, premium, and productivity KPIs.
• Maintain accurate CRM records and call notes.
• Escalate complex cases to underwriting or claims teams.

Skills

Sales skills

Communication skills

Negotiation skills

Customer service mindset

Job description

A reputable insurance firm in Dubai is seeking an Outbound Sales Specialist to drive motor insurance renewals and maximize customer retention. The successful candidate will manage quotations and support policy issuance while meeting key performance indicators. Strong sales and communication skills are essential, along with a customer-centric approach. Experience in outbound sales or insurance is preferred. This role offers an opportunity to enhance customer relationships and promote additional insurance products.