Operations Manager, UTR, Amazon Now

Amazon Now; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global e-commerce company is seeking an operations leader in Dubai to manage dark stores and ensure performance tracking and data integrity. The candidate will collaborate with stakeholders to launch operations, monitor key metrics, and support continuous improvement initiatives. An ideal candidate has a Bachelor's degree and experience with performance metrics and SQL data modeling. Join us to empower teams and streamline operations within a dynamic environment.

Qualifications

• Bachelor's degree or equivalent or 2 years of Amazon (blue badge/FTE) experience.
• 1 year of experience in performance metrics or process improvement.
• Experience with data querying or modeling using SQL.

Responsibilities

• Collaborate with multiple stakeholders to launch dark stores.
• Track and index operational metrics related to delivery performance.
• Maintain data integrity for operational dashboards and reporting systems.
• Support root cause analysis for operational defects.
• Coordinate with store operations for metric accuracy.

Skills

Operational performance monitoring

Data integrity and analysis

Collaboration

Performance metrics

Process improvement

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores managing data accuracy for operational dashboards and supporting the team in maintaining visibility into network health and performance.

Key job responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance fulfillment times inventory accuracy and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives

Qualifications

• Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
• 1 years of performance metrics process improvement or lean techniques experience
• Experience with data querying or modeling with SQL

Required Experience

Manager

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