Operations Manager

Matchworkers International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A growing international services firm based in Dubai is seeking an Operations Manager to enhance execution and coordination within the company. The role involves managing teams, ensuring smooth operational processes, and providing reports to the executive level. Ideal candidates should have operations experience in a B2B environment, strong leadership abilities, and familiarity with CRM systems. This is a full-time, office-based position offering a pathway to join an executive team.

Benefits

Pathway to executive roles

Opportunity to improve business operations

Established company in scale-up mode

Qualifications

• Experience in managing operations in a service-oriented environment.
• Exposure to recruitment and immigration processes.
• Strong leadership skills to manage multiple teams.

Responsibilities

• Act as the operational glue across the main teams.
• Directly manage assistant managers in each team.
• Ensure smooth and efficient delivery of operations.

Skills

Operations experience in B2B services

Strong process discipline

CRM experience

Job description

📍 Dubai | Office-based | Full-time

Matchworkers International (MI) is an established international services business with 25 years in market and growing fast. Demand across European markets is accelerating, and we’re hiring an Operations Manager to bring structure, pace and clarity across the business.

This is a hands-on role (circa 75%) focused on execution, coordination and delivery.

What You’ll Do

• Act as the operational glue across our main team; client delivery, recruitment, immigration and partnerships
• Directly manage assistant managers in each team
• Ensure processes are followed, issues are surfaced early, and delivery runs smoothly
• Improve cross-team communication, workflow and efficiency
• Provide clear, accurate operational reporting to the CEO and CFO
• Identify bottlenecks and drive practical improvements across teams

What We’re Looking For

• Operations experience in a B2B services, agency or consulting environment
• Exposure to recruitment and/or immigration (direct or adjacent)
• Strong process discipline with a delivery-first mindset
• Comfortable managing managers and holding teams accountable
• Confident operating just below executive level
• CRM experience (any platform)

Why Join MI

• 25-year-established business in scale-up mode
• High demand across multiple international markets
• Real authority to improve how the business operates
• Pathway to join the extended executive team