Operations Executive

Q-Express Documents Transport - G25; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading e-commerce company seeks an experienced Operations Lead in Dubai to manage end-to-end operations and ensure high customer satisfaction. You will supervise store operations, drive performance management, and continuously improve processes. Candidates should have experience in customer-facing environments and possess strong analytical and problem-solving skills. Proficiency in Excel and knowledge of Six Sigma or Lean techniques is preferred. Join us to redefine fast delivery and make history.

Qualifications

• Experience in customer-facing environment, warehousing, logistics, or manufacturing.
• 1-3 years of experience managing a process and people.
• Ability to operate effectively under pressure.

Responsibilities

• Manage end-to-end operations for a large site or combination of small sites.
• Meet customer-facing metrics while maintaining cost targets.
• Prepare and implement training plans for team members.

Skills

Customer service skills

Communication skills

Interpersonal skills

Analytic skills

Problem-solving skills

Tools

Excel

Six Sigma tools

Lean techniques

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key Job Responsibilities

• Managing, on a daily basis, end-to-end operations for either one large site or a combination of small sites, supervising store operations.
• Meeting customer‑facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members. Preparing and implementing training and development plans for associates.
• Continuously improving the operations process and attaining a sustained level of performance improvement.
• Conducting 4M and 5S audits for the stores on a daily basis.
• Acting as stand‑in for Area Manager.

Qualifications

• Experience in customer‑facing environment, warehousing, logistics or manufacturing.
• Strong customer service, communication, and interpersonal skills.
• Knowledge of Excel.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings.
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred.
• Good people management skills, analytic and problem‑solving skills. 1‑3 years of experience in managing a process and people as a lead.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.