Online Response Management Executive Arabic fluency with min 5 years experience required

Virtua Advanced Solution; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A reputable company in social media management located in Dubai seeks an experienced professional to manage client social media pages actively. The role includes enhancing public images through platforms, ensuring communication between clients and customers is effective, and achieving KPI targets. Candidates should have a Bachelor's degree in mass communication or a related field, with 12 years of relevant experience and fluency in English and Arabic. This full-time position is not remote, and excellent interpersonal and problem-solving skills are essential.

Qualifications

• 12 years experience in a similar role.
• Ability to engage with users on social media platforms.
• Experience in managing clients' public image on social media.

Responsibilities

• Actively manage clients' social media pages.
• Enhance client's public image through social media.
• Ensure efficient communication between clients and customers.

Skills

Fluent in English

Fluent in Arabic

Excellent interpersonal skills

Excellent problem solving skills

Computer literacy

Education

Bachelor's degree in mass communication, public relations, journalism, or relevant field

Tools

MS Office

Job description

• Actively manage clients social media pages including responding to fans
• moderating pages and proactively engaging with users
• Actively work on enhancing clients public image through its social media platforms
• Act as a focal point to ensure communication between the client and their customers are managed efficiently
• Perform other activities based on clients needs and requirements like listening monitoring or proactive engagement
• Make sure the KPIs agreed with the client are achieved
• Serve as a subject matter expert on the use of social media platforms
• Responsible for achieving high quality results with only general supervision
• Effectively communicate the companys mission
• Perform other jobrelated duties as assigned by direct manager

Qualifications

• Bachelors degree in mass communication public relation journalism or any relevant field
• 12 years experience in similar post
• Fluent in English and Arabic (reading writing and speaking)
• Excellent interpersonal and communication skills
• Excellent problem solving and conflict handling skills
• Computer literacy (MS Office tools)

Remote Work

No

Employment Type

Fulltime