Night Supervisor

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Front Office Supervisor to ensure exceptional service and create memorable guest experiences. Responsibilities include supervising Guest Service Agents, managing check-ins, and resolving guest issues. The ideal candidate will have strong leadership skills, proficiency in property management systems, and experience in the hospitality industry. This full-time role requires flexibility for various shifts.

Qualifications

• Proven experience in a front office or customer service role, preferably in hospitality.
• Fluency in English; additional languages are a plus.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Supervise and direct Guest Service Agents ensuring adherence to hotel standards.
• Greet guests, manage check-ins, respond to requests, and handle account settlements.
• Train and develop team members in front office operations.

Skills

Strong leadership and team management skills

Service-focused personality

Problem-solving abilities

Strong communication and interpersonal skills

Ability to multitask and prioritize effectively

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera or similar property management systems

Job description

Overview

We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.

Responsibilities

• Supervise and direct Guest Service Agents ensuring adherence to hotel standards and guidelines
• Greet guests manage check-ins respond to requests and handle account settlements with a focus on personalized service
• Monitor and maintain appropriate standards of conduct among team members
• Assist in controlling and maintaining staffing records including overtime vacations and personal days
• Report operational defects and guest-related issues to management promptly
• Conduct and oversee training and cross-training initiatives within the department
• Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
• Ensure smooth communication between shifts and departments
• Resolve guest complaints and concerns efficiently and professionally
• Implement and maintain front office systems and procedures to optimize efficiency

Qualifications

• Proven experience in a front office or customer service role preferably in the hospitality industry
• Strong leadership and team management skills
• Service-focused personality with a commitment to guest satisfaction
• Proficiency in Opera or similar property management systems
• Fluency in English; additional languages are a plus
• Excellent problem-solving abilities and attention to detail
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced dynamic environment
• Knowledge of hospitality industry best practices and standards
• Experience in training and developing team members
• Ability to multitask and prioritize effectively
• Flexibility to work various shifts including weekends and holidays
• Bachelors degree in Hospitality Management or related field preferred (not mandatory)

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work

No

Employment Type

Full-time