Night Manager

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Night Manager to oversee Front Office operations and ensure exceptional guest experiences. The ideal candidate will have supervisory experience in the hotel industry, excellent leadership skills, and a commitment to customer service. Responsibilities include managing the night team, conducting audits, and resolving issues. Proficiency in English is essential, while Arabic is a plus. This role offers the opportunity to work with a renowned brand in the hospitality industry.

Qualifications

• Minimum of 2 years in a supervisory role.
• Experience with an international hotel chain is required.
• Proficiency in English; Arabic skills are advantageous.

Responsibilities

• Oversee Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Complete Night Audit duties.
• Maximise room occupancy and upsell hotel services.
• Manage and resolve issues or emergencies.
• Conduct training and appraisals for team members.

Skills

Leadership skills

Interpersonal skills

Communication skills

IT proficiency

Flexibility

Tools

Front Office Management Systems

Job description

EOE/AA/Disabled/Veterans

What are we looking for

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling
• UAE Experience is preferred
• Minimum of 2 years in a supervisory role.
• Experience with an international hotel chain is required.
• Proficiency in English is essential; Arabic language skills would be an advantage.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Night Manager oversees the nighthour supervision of the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through checkout.

What will I be doing

As Night Manager you will oversee the nighthour supervision of the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through checkout. A Night Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests
• Complete Night Audit duties
• Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Hotel Manager and other senior managers in their absence taking full responsibility of the hotel
• Manage record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, pricing and policies as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Compile adequate handover to Early staff / Duty Manager
• Attend appropriate training courses when required and assist with the Night Team's training and development efforts
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Conduct annual and mid‑year Appraisals with Team Members
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas
• Assist other departments as necessary

Required Experience

Manager