Night Duty Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Night Duty Manager to oversee a dedicated team ensuring exceptional service and guest experience. Responsibilities include training staff, managing room inventory, and driving up-selling initiatives. Candidates should possess a diploma in Hospitality and 2 to 5 years of relevant experience along with fluency in English. This is a full-time position with no remote work options available.

Qualifications

• 2 to 5 years of experience in hospitality, ideally in Front Office management.
• Fluency in English and a second language is a plus.

Responsibilities

• Train and mentor new team members.
• Ensure compliance with Front Office quality standards.
• Coordinate with other departments to enhance guest satisfaction.
• Assist in managing room inventory and revenue optimization.
• Drive Front Desk Up-selling Program.

Skills

Training and mentoring

Guest satisfaction

Cooperation and teamwork

Up-selling techniques

Education

Diploma or degree in Hospitality or Rooms Division

Job description

As a Night Duty Manager you take on a heightened sense of responsibility focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:

• Training coaching and mentoring new team members.
• Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
• Coordinating activities with other departments to enhance communication and guest satisfaction.
• Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
• Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
• Driving the Front Desk Up-selling Program.
• Fostering cooperation and trust among colleagues supervisors teams and across departments.
• Developing the potential of others through training coaching and development opportunities.
• Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments.
• Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction.
• Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities.
• Maintaining good communication and relationships across all hotel departments.
• Participating in the development of new initiatives to enhance the guest experience.
• Working effectively with colleagues from diverse viewpoints cultures and countries.

Qualifications

• Diploma or degree in Hospitality or Rooms Division
• 2 to 5 years experience
• Languages: fluent in English and a 2nd language would be a plus

Remote Work

No

Employment Type

Full-time