Museum Visitor Experience & Operations Leader

BLR WORLD; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading cultural institution in Abu Dhabi is seeking a Visitor Experience Operations Lead to oversee daily operations and management of staff. The ideal candidate will have strong leadership, organizational, and interpersonal skills, with extensive experience in customer service and crowd management. Proficiency in both English and Arabic is required. This role offers a dynamic work environment focused on enhancing visitor experiences.

Qualifications

• Experience in managing staff and operations in a fast-paced environment.
• Strong multitasking and problem-solving capabilities.
• Extensive experience in dealing with the public and crowd control management.

Responsibilities

• Create/manage staff rosters with Duty Manager.
• Prepare daily and weekly reports on operations.
• Support recruitment, onboarding & training of staff/volunteers.

Skills

Proficient in English

Proficient in Arabic

Strong organizational skills

Excellent leadership skills

Problem-solving abilities

Interpersonal skills

Education

Completion of three years post-secondary education

Job description

A leading cultural institution in Abu Dhabi is seeking a Visitor Experience Operations Lead to oversee daily operations and management of staff. The ideal candidate will have strong leadership, organizational, and interpersonal skills, with extensive experience in customer service and crowd management. Proficiency in both English and Arabic is required. This role offers a dynamic work environment focused on enhancing visitor experiences.