Merchandising & Support Executive

Entertainer Fz; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading lifestyle company in Dubai is seeking a proactive Merchandising & Support Executive to enhance brand visibility among merchant partners. This full-time role requires frequent travel across the UAE and involves training partners, monitoring compliance, and generating new leads. Candidates should have excellent communication skills and a valid UAE driving license. Opportunities for career progression within the organization are available.

Qualifications

• Valid UAE driving license and access to a personal car.
• Ability to build strong professional relationships.
• Experience in customer-facing roles is a plus.

Responsibilities

• Conduct visits to merchant partners to ensure branding compliance.
• Train merchant partners on redeeming ENTERTAINER vouchers.
• Monitor branding compliance and suggest improvements.
• Perform mystery shopping to assess compliance and service quality.
• Generate new merchant leads during visits.

Skills

Interpersonal communication skills

Presentation skills

Organizational skills

Self-motivation

Job description

About Us

The ENTERTAINER is a leader in the Lifestyle industry providing our members with exclusive access to 2-for-1 vouchers for dining delivery attractions shopping and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.

Position Overview

We are seeking a proactive and detail-oriented Merchandising & Support Executive to join our team. This role is a key operational pillar in ensuring that our merchant partners effectively showcase the ENTERTAINER brand creating seamless and visible experiences for our users. This role requires frequent travel across the UAE so candidates must have a valid UAE driving license and access to a car. This is a full-time position ideal for those looking to build a career in sales merchandising or brand operations with potential opportunities for career progression within the organization.

Key Responsibilities

• Conduct regular visits to merchant partners to ensure ENTERTAINER branding is prominently and accurately displayed in line with brand standards.
• Conduct training sessions for merchant partners on how to redeem ENTERTAINER vouchers guidelines and Rules of Use.
• Collect document and relay feedback from merchant partners to the sales and operations teams highlighting successes challenges and improvement opportunities.
• Monitor and report on branding compliance identifying gaps and proactively suggesting actionable improvements.
• Perform mystery shopping visits to assess and ensure compliance and service quality at selected merchant locations particularly those identified as problematic.
• Identify and generate new merchant leads and partnership opportunities during visits to existing merchants at malls and other commercial areas.
• Plan and manage daily schedules efficiently balancing multiple merchant visits while maintaining high standards of professionalism.
• Represent the ENTERTAINER brand positively in all interactions promoting a culture of excellence and strong relationships with merchants.

What Youll Bring to the Role

• A valid UAE driving license and access to a personal car.
• Excellent interpersonal communication and presentation skills with the ability to build strong professional relationships.
• Self-motivated independent and capable of taking initiative in a fast-paced environment.
• Strong organizational skills with the ability to manage time and priorities effectively.
• experience in customer-facing retail or brand merchandising roles is a plus but not required.
• A professional positive and proactive attitude with a commitment to delivering high-quality results.

Required Experience:

Junior IC