Member Experience Lead – Gym Front Desk & CRM

MEFITPRO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A fitness company in Dubai is looking for a Senior Receptionist to provide excellent customer service to Members and Guests. Responsibilities include welcoming clients, managing inquiries, maintaining cleanliness, and promoting memberships. Applicants should have 3-5 years of relevant experience, strong interpersonal skills, and be proficient in CRM and Excel. Competitive salary between 7000 to 8000 AED, along with benefits like visa sponsorship and medical insurance.

Benefits

Visa Sponsorship

Medical Insurance

Annual Paid Leave with Flight Tickets

Career Growth

High-performance environment

Qualifications

• 3-5 years of experience in a fitness center/club or similar customer-facing environment.
• Proficiency in Excel and CRM systems preferred.
• Outstanding interpersonal skills are required.
• Strong numeracy skills and attention to detail are essential.

Responsibilities

• Welcome Members and Guests into the facility.
• Provide excellent customer service and answer queries about memberships.
• Ensure the facility is kept clean, tidy, and safe.
• Promote memberships and handle payment transactions.

Skills

Customer service

Interpersonal skills

Numeracy skills

Multitasking

Attention to detail

Tools

Excel

CRM systems

Job description

A fitness company in Dubai is looking for a Senior Receptionist to provide excellent customer service to Members and Guests. Responsibilities include welcoming clients, managing inquiries, maintaining cleanliness, and promoting memberships. Applicants should have 3-5 years of relevant experience, strong interpersonal skills, and be proficient in CRM and Excel. Competitive salary between 7000 to 8000 AED, along with benefits like visa sponsorship and medical insurance.