Manager Remittances

ADIB Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading financial institution in Dubai seeks an experienced Product Manager to oversee the domestic and cross-border remittance business. The role involves managing product development, achieving KPIs and financial targets, and ensuring customer satisfaction remains central to every initiative. Candidates must have over 10 years of industry experience and a university degree, with a strong understanding of remittance products and market dynamics. This role offers the opportunity to drive growth and innovation in a competitive landscape.

Qualifications

• Minimum of 10 years of industry experience.
• Detailed product knowledge of regulated and non-regulated products.
• Understanding of market dynamics and local regulations related to remittances.

Responsibilities

• End-to-end product management of remittance products.
• Achieve business objectives and financial targets.
• Manage product development lifecycle and roll-out of new initiatives.
• Ensure customer satisfaction is prioritized in all developments.

Skills

Understanding of remittances and FX business

Customer needs and competitor insights

Technical knowledge of payment systems

Inter-personal presentation skills

Financial modeling and budgeting

Results oriented and self-motivated

Education

University degree

Job description

Description

Role :
Location :
Role Purpose:
To be responsible for product development and growth of domestic and cross-border remittances business.

Key Accountabilities of the role

• End-to-end product management of the domestic and cross-border remittance products.
• Ensure the given business objectives KPIs and financial targets are achieved.
• Support in taking the business to the next level by maximizing the full potential and leveraging available avenues for growth.
• Manage the product development lifecycle and roll-out of new systems platforms and initiatives.
• Be the primary contact for internal stakeholders and relevant external stakeholders for delivering the related workstreams.
• Engage with existing partners to ensure alignment with objectives and implement new partnerships / tie‑ups.
• Develop and implement policy processes and procedures for seamless and efficient delivery.
• Develop new products and services to ensure competitive advantage and make best use of new opportunities and available technologies.
• Develop launch and manage customer promotions & campaigns and ensure the campaigns achieve the committed KPIs.
• Ensure customer needs are fulfilled and customer satisfaction is a cornerstone of all new development initiatives and processes.

Specialist Skills / Technical Knowledge Required for this role

• Good understanding of remittances and FX business.
• Good knowledge of customer needs and competitor insights.
• Good technical knowledge of remittance customer journeys payment systems and payment networks.
• Good understanding with 360° view on remittance business technology trends and customer needs.
• Good inter-personal presentation skills and business management skills.
• Financial modeling budgeting and forecasting skills with ability to collate & interpret data.
• Results oriented and self‑motivated by the need to succeed.
• Personal organization to deliver on time and plan to effectively to deliver goals.
• Development: self‑analytical; and takes accountability for own development.

Previous experience required (if any)

• A minimum of 10 years industry experience.
• University degree.
• Understanding of market dynamics including economic trends demographic factors competitor products and services.
• Detailed product knowledge of both regulated and non-regulated product set.
• Understanding and working knowledge of remittances product and business management.
• Familiarity with local regulation related to remittances.
• Ability to budget forecast and analyze remittances business.

Required Experience

Manager